ImportFix
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Terms

Terms of Service

These terms explain how ImportFix can be used, how premium billing works, and what to expect from file repair results. Last updated: April 10, 2026.

Using ImportFix

  • ImportFix helps inspect and repair CSV and Excel files before importing them into other tools.
  • You are responsible for reviewing repaired files before using them in production systems.
  • Do not use ImportFix for unlawful activity or upload files you do not have the right to process.

Accounts and premium access

  • Some features require an account and an active premium subscription.
  • Premium access includes larger-file exports, advanced repairs, and downloadable repair reports as described in the product.
  • You are responsible for keeping your account access secure.

Billing and cancellation

  • Subscriptions are billed through Stripe using the amount and currency shown at checkout.
  • You can manage or cancel your subscription from the account page and Stripe billing portal.
  • If you cancel, premium access may remain available until the end of the current billing period unless otherwise shown in your account.

Refunds

  • If you believe a charge was made in error or the product did not work as expected, contact support@importfix.com.
  • Refund requests are reviewed case by case, especially for duplicate charges, accidental purchases, or clear technical issues.
  • Refunding a charge does not always cancel an active subscription automatically, so make sure to cancel if you do not want future renewals.

Service limitations

  • ImportFix can detect and repair common file-structure problems, but it cannot guarantee every file will be repaired perfectly.
  • ImportFix does not verify the business meaning, legality, or completeness of your data.
  • The product may change over time as features, limits, pricing, and repair behavior improve.

Support

  • For help, billing questions, or bug reports, email support@importfix.com.
  • When contacting support about a file, avoid sending sensitive data unless you are comfortable sharing it for troubleshooting.